1. The Game Is Lagging, Crashing, or Won't Load. What Should I Do?
If you're experiencing performance issues, please try the following:
Restart the game or reboot your device.
Make sure you have sufficient available storage space and close unnecessary background apps.
Check that your internet connection is stable.
If the issue persists, please contact our support team by email and include your Player ID, device model, and screenshots (if available). We aim to respond within 24 hours.
2. How do I make in-game purchases? Can I get a refund after purchasing?
In-game purchases are processed securely through trusted third-party payment providers. Unless otherwise required by applicable law, all purchases are generally non-refundable.
If you experience a billing issue or do not receive your purchased items, please contact our support team with your order details. We will investigate the issue and assist you as quickly as possible.
3. How Do I Bind or Recover My Game Account?
We recommend linking your account to an email address as soon as you start playing to keep your game progress secure.
If you've lost access to your linked account or need help recovering it, please contact our customer support team for assistance.
4. Will I Lose My Progress If I Change Devices?
No. As long as your account has been linked and you sign in with the same account on your new device, your game progress will be synchronized automatically.
5. Does the Game Require an Internet Connection?
Yes. This is an online game and requires a stable internet connection to ensure proper gameplay, data synchronization, event participation, and other online features.
6. How Is My Personal Data Protected?
We are committed to protecting your privacy and comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
We only collect the information necessary to operate the game and provide our services. Your personal information will never be sold to third parties.
For more information, please refer to our Privacy Policy available at the bottom of this website.
